Welcome to PETOPIA online store. This online store is operated by PETOPIA (MY) SDN BHD. The terms and conditions stated below applies to all visitors and users of https://www.petopia.com.my/. You are bound by these terms and conditions as long as you are on https://www.petopia.com.my/.
The content of terms and conditions may be changed, move or delete at any time. Please note that PETOPIA has the right to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, PETOPIA will take immediate action against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site, in other words, “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by PETOPIA.
Comments and Feedbacks
All comments and feedback to https://www.petopia.com.my/ will remain as PETOPIA's property.
User shall agree that there will be no comment(s) submitted to the https://www.petopia.com.my/ will violate any rights of any third party, including copyrights, trademarks, the privacy of other personal or proprietary rights (s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. The user will be the only one responsible for any comment content made.
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
User shall agree that PETOPIA may send newsletters regarding the latest news/products/promotions etc. through email to the user.
The user shall agree to defend, indemnify and hold PETOPIA harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third-party sites is at your own risk. https://www.petopia.com.my/ will not be related or involved to any such website if the user's content/product(s) got damaged or lost have any connection with the third-party site.
From time to time, there may be information on https://www.petopia.com.my/ that contains typographical errors, inaccuracies, and omissions, that may relate to product description, pricing, availability, and article contents. We reserve the right to correct any errors or inaccuracies and change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it to us with the invoice. Please check out the "Shipping, Cancellation & Refund Policy" for more information.
This agreement is effective unless and until either by the customer or https://www.petopia.com.my/. The customer may terminate this agreement at any time. However, https://www.petopia.com.my/ may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply with the terms and conditions above.
Shipping and Delivery Policy
Items in stock: 2-5 working days for Standard Delivery items. Handmade items or items that are out of stock: Please contact us via WhatsApp / Email / Call us for assistance.
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods. Payments cards (credit cards or debit cards) are subject to validation checks and authorisation by Your card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery of Your Order.
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